Privacy Policy
Effective Date: 7/10/2026| Version 1.0
1. Introduction
Island Fresh ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, contact us, or book our cleaning services.
We are a cleaning business based in Barbados and comply with the Barbados Data Protection Act, 2019 (the "Act"). This policy outlines your rights under the Act and how you can exercise them.
By using our services or providing us with your information, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Contact & Identity Information
Your full name, email address, phone number, and property address.
Service & Booking Information
Details about your property (size, location, special requirements), scheduling preferences, and service history.
Payment Information
Information needed to process payments via CIBC 1stPay+, BiMPay, or bank transfer (e.g., billing details).
Communication Information
Records of your communication with us via phone, email, or our website contact form.
Technical Information
When you visit our website, we may automatically collect your IP address, browser type, and pages visited for analytics and website improvement.
3. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: To schedule cleaning appointments, manage bookings, and deliver the cleaning services you request.
To Communicate with You: To send you service confirmations, appointment reminders, invoices, and respond to your inquiries.
To Process Payments: To facilitate payment for our services via our accepted payment methods.
To Improve Our Services: To understand your needs and improve our website, service delivery, and customer experience.
To Fulfill Legal Obligations: To comply with legal and regulatory requirements (e.g., tax and accounting obligations).
For Marketing: To send you information about promotions, new services, or updates, but only if you have given us your consent to do so.
4. Legal Basis for Processing
Under the Barbados Data Protection Act, we are required to have a lawful basis for processing your personal data. We process your information based on the following:
Contractual Necessity: To perform our contract with you (i.e., to provide the cleaning services you have requested).
Compliance with Legal Obligations: To meet our obligations under applicable laws.
Legitimate Interests: To improve our services and manage our business effectively, provided these interests do not override your rights and freedoms.
Consent: For marketing communications, where we will ask for your explicit consent, which you can withdraw at any time.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third parties only as necessary to operate our business:
Service Providers: We may share information with third-party vendors who assist us, such as website hosting providers, scheduling software providers, or payment processors. These parties are required to protect your information and use it only for the specific services they perform for us.
Legal Requirements: We may disclose your information if required to do so by law, to comply with a legal process, or to protect the rights, property, or safety of Island Fresh, our clients, or others.
6. Transfer of Data
Your personal information is processed and stored primarily within Barbados. If, in the future, we need to transfer your data outside of Barbados, we will ensure that the transfer is lawful. This may involve obtaining your consent or ensuring that the receiving party provides an adequate level of protection for your data, as required by the Barbados Data Protection Act.
7. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
8. Data Security
We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, use, alteration, or disclosure. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.
9. Your Rights
Under the Barbados Data Protection Act, you have the following rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to ask us to delete your personal data.
Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal data in certain situations.
Right to Object: You have the right to object to the processing of your data for direct marketing purposes or processing based on our legitimate interests.
Right to Data Portability: In some cases, you have the right to receive your data in a structured, commonly used, and machine-readable format.